Refund policy
Hearth & Co. Return & Refund Policy
At Hearth & Co. , customer satisfaction is our priority.
Since our products are made to order, we do not accept returns or exchanges for incorrect size selection, change of mind, or buyer's remorse.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and clear photos of the product.
After verification, we will gladly provide a replacement or full refund at no additional cost.
Refunds are processed to the original payment method within 5–10 business days after approval.
Items that have been worn, washed, altered, or damaged by misuse are not eligible for refunds.
For assistance, contact us at:
Email: support@hearthandco.online
How to Start a Return?
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include the following information in your email:
- Your order number
- Full name
- A brief description of the issue
- Clear photos of the product and packaging
Our support team will review your request within 1–2 business days.
If your claim is approved, we will arrange a replacement or issue a refund at no additional cost.
Please do not return any item without contacting us first, as return instructions may vary depending on the print provider.
For assistance, contact us at:
Email: support@hearthandco.online