Contact Us

We're Here to Help

Have a question about your order or need assistance? We'd love to hear from you. Our support team is committed to providing fast and friendly service.

Customer Support

📧 Email: support@hearthandco.online

⏰ Response Time:

We aim to respond to all inquiries within 24 business hours.

Before You Contact Us

To help us assist you as quickly as possible, please include:

Your Full Name

Your Order Number (if applicable)

A detailed description of your question or issue

Frequently Asked Questions

Where is my order?

Once your order ships, you'll receive a tracking email. Please allow 2–5 business days for tracking information to update.

Can I change or cancel my order?

Orders begin processing shortly after they're placed. If you need to make changes, contact us immediately, and we'll do our best to help.

What if my item arrives damaged?

Please email us within 7 days of delivery with photos of the damaged item and your order number. We'll work to resolve the issue promptly.

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM (EST)

Closed on weekends and major U.S. holidays.

Thank You

Thank you for choosing Hearth & Co. We appreciate your trust and look forward to assisting you.