Frequently Asked Questions
Welcome to the Hearth & Co. FAQ page. We've answered the most common questions about our products, ordering process, shipping, digital downloads, returns, and customer support. If you can't find what you're looking for, feel free to contact us—we're always happy to help.
FAQs
1. What products does Hearth & Co. offer?
Hearth & Co. offers thoughtfully designed home décor, kitchen essentials, print-on-demand products, and carefully crafted digital resources to help make everyday living more beautiful and practical.
2. Do you ship within the United States?
Yes. We primarily serve customers across the United States. Shipping availability may vary depending on the product and fulfillment partner.
3. How long does shipping take?
Production usually takes 2–5 business days. Standard shipping generally takes 3–7 business days after production.
4. Do you offer free shipping?
Free shipping may be available on selected products or promotional offers. Shipping costs are displayed during checkout.
5. Can I return my order?
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery. We'll work with you to resolve the issue as quickly as possible.
6. Are digital products refundable?
Because digital products are delivered instantly after purchase, they are generally non-refundable unless required by law.
7. How do I receive my digital download?
After your payment is completed, you'll receive immediate access to download your purchased digital files. A download link will also be sent to your email.
8. What payment methods do you accept?
We accept secure payment methods available during checkout, including major credit and debit cards and other supported payment options.
9. How can I contact customer support?
You can reach us anytime through our Contact page or by email. We aim to respond within 24–48 business hours.
10. Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment gateways. Hearth & Co. does not store your payment information.
Still have questions?
Our team is here to help. Visit our Contact page and we'll be happy to assist you.